Last updated: 14 August 2026
1. What this notice covers
This notice explains how Omilo processes personal data when you use the Omilo mobile application, visit omiloai.com, contact support, or request account deletion.
Omilo is a face-to-face voice translation service. Data is processed only for the purposes described below and should not be used to communicate emergencies or information requiring a certified interpreter.
2. Data we process
- Account data, such as your email address, account identifier, display name, and authentication provider.
- Voice and transcript data sent during an active translation. Omilo does not intentionally store audio recordings in its own database or on your phone.
- Language choices, app preferences, subscription status, and translation usage needed to operate the service and enforce plan limits.
- Purchase and entitlement information received from Apple, Google, and RevenueCat. Omilo does not receive your full payment-card number.
- Technical and security information needed to diagnose failures, prevent abuse, and protect the service.
- Support information you submit through email or the website forms, including your contact details and message.
3. How we use data
- Provide voice transcription, translation, and spoken playback.
- Create and secure your account and restore your preferences.
- Confirm subscriptions, passes, recharges, and remaining translation time.
- Respond to support, privacy, and account deletion requests.
- Detect abuse, investigate errors, and maintain service reliability.
- Meet legal, accounting, and platform compliance obligations.
4. Service providers
Omilo relies on specialist providers to operate the service. They process data only for the relevant service and under their own contractual and privacy commitments.
- Supabase for authentication, account records, secure server functions, and usage metering.
- OpenAI for real-time speech transcription and translation processing.
- RevenueCat, Apple, and Google for purchases, subscriptions, and entitlement status.
- Formspree for website contact and external account deletion requests.
- Vercel for hosting and delivering omiloai.com.
5. Retention and international transfers
We keep account and operational data only for as long as needed to provide Omilo, protect the service, resolve disputes, and meet legal obligations. Form submissions may be retained by Formspree for up to 30 days on its free plan and may also remain in the support mailbox until the request is resolved.
Some providers may process data outside your country. Where required, appropriate contractual or legal safeguards are used for these transfers.
6. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing, and to receive a portable copy of your data. You can delete your account directly in the app or use the account deletion page on this website.
For a privacy request, contact privacy@omiloai.com. We may ask you to verify control of the account before disclosing or deleting personal data.
7. Children, security, and changes
Omilo is not directed to children below the minimum digital-consent age that applies where they live. We use reasonable technical and organizational safeguards, but no online service can guarantee absolute security.
We may update this notice as Omilo changes. The current version and update date will always be published on this page.
8. Contact
Privacy questions can be sent to privacy@omiloai.com. General support is available at support@omiloai.com.